Some people think the retail returns desk is where you get your money back. Wrong. It’s where humanity unravels. It’s the stage for people trying to return used air mattresses (“only slept on it for a year”), wedding dresses (“the marriage didn’t work out”), and Christmas trees (“we’re done with it now”). The employees don’t just process returns - they referee bizarre excuses, witness public meltdowns, and try to survive one sarcastic interaction at a time. This is a story from behind the counter, where “The customer is always right” is less a policy and more a punchline.